Q:Where is my order?
A: Check the estimate delivery day. You’ll find this date in your Order Confirmation email and in 'My Orders’ in My Account.
Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To see the progress of your order, check your tracking.
Q: How do I track my order?
A: All you need to do is log into My Account and select the order you want to track.
Click the ‘Track Order’ button to follow your parcel.
Q:I'm still waiting for my order, what should I do?
A: Waited until your estimated delivery date? Please allow an extra few days for your order to be delivered (especially during busy times) - our carriers are always doing their best to get your order to you. Make sure you keep an eye on your tracking link for the latest updates.
Q: How can I find your international delivery information?
We know how important it is to receive your goods when you expect them, so we want to make sure you have all of the delivery information you'll need when placing an order with us.
Customers from the Faroe Islands will need to use our European website when shopping with us. Don't forget to select 'Faroe Islands' as your 'Delivery Country' when you get to checkout.
Q: How much does it cost?
A: Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
Will I be charged customs?
- Delivery to EU mainland addresses aren't subject to customs or import charges, but each territory works differently.
- Find out more on customs charges here.